THINGS TO KNOW WHEN ORDERING
FOOD & BEVERAGE QUANTITIES TO ORDER
This is an area that makes even the most experienced meeting or event planner a bit nervous. Once the food and beverage "guarantee" of the number of people to be served is given to the caterer handling your function, you will be obligated to pay for that number of servings even if your attendance is lower than expected. You can always increase your guarantee, but you cannot reduce it after the deadline, usually 4 working days in advance of your event (weekend days don't count). You will also have a contractual obligation that will state a minimum you will pay regardless of when you give a guarantee, so be sure you understand. Ask us for our recommendation & we will help you determine what you need.
In the City of Grande Prairie there are no delivery charges unless otherwise stated in booking. Delivery times must be confirmed at the time of booking- when arranging delivery time allow at least 20 minutes before food is served.
PRICING AND PAYMENT POLICY
Citrus Catering & Egans Restaurant Pub accepts VISA, MasterCard, Debit, Cheque, Cash. A 2%/month interest charge will appear on all overdue invoices. All orders placed for delivery on a Sunday or Statutory holiday are subject to a 20% surcharge.
A 15% gratuity will be added to your invoice for your convenience. This charge may be increased or decreased according to the service that is provided.
To ensure availability we encourage you to place your orders 24 hours in advance. Of course we will always try to accommodate last minute orders. Please have your address and postal code available when you place your order if you wish to be invoiced.
Please advise us of any allergies your guests may have. We will make every effort to provide alternatives or to label food to your request. Some extra charges may be applied dependent on request.
We require 24 hour notice or you will be charged 50% of the order cost. Notice of less than 12 hours will result in a full charge of the order cost.
Citrus Catering & Egans Restaurant Pub does appreciate your cooperation regarding the return of non-disposable catering items. We will send a staff person to retrieve our equipment at a scheduled time. Your account may be charged for any items lost or broken.